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You travelled by plane last week and your suitcase was lost.You have still heard nothing from the airline company.Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it.
How many words? How long?
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Dear Madam or Sir,
I am writing to you regarding my suitcase, which was lost on the British Airways flight from London to New York (BA123) on January 2nd. When I realized the loss on my arrival in New York I reported it to the counter staff. The agent promised to give my hotel a call within the next hours, but unfortunately this did not happen. I have contacted British Airways numerous times since by phone without being able to locate the suitcase.
My suitcase is made of dark blue fabric with black handles and a single. It contains clothing, presents for friends I will visit and photographic equipment I was planning to use on my trip. I already had to buy some cloths and toiletry for which I attached the receipt to this letter expecting you to refund my expenses.
I hope this matter can be resolved very soon as I plan to continue my trip to California on the 7th of January an will no longer be able to pick up the suitcase in New York after this date. You can reach me on my mobile 123456789.
Writer's Request: Is a counter staff person an "agent"? Is there a better term?