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You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.Write a letter to the shop manager. In your letter
• describe the problem with the equipment
• explain what happened' when you phoned the shop
• say what you would like the manager to do.
How many words? How long?
One Possible Solution: (Nothing is perfect! Please take this as an example only!)
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Dear sir or madam,
This letter is in relation to a complaint regarding a microwave oven purchased by me from your shop.
The equipment bearing item number A765 was purchased last week on 9 October 2011 and the same was delivered by your staff at my home. Upon delivery, I tried to operate it; however, the moment I plugged it in to the socket a big short circuit occurred. I immediately called your customer service department and informed them about this problem. They took all the necessary details and assured me that they will send a personnel to survey the same and based on his survey an appropriate action would be taken. However, a week has passed now and no action has been taken yet, in spite of the fact that I called your department numerous times.
I would appreciate if you could kindly look in to the matter and expedite the process. Further, since the item is under warranty, I would prefer it being replaced rather than being repaired.
I hope to hear from you soon and expect that my matter would be resolved on an urgent basis.