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You should spend about 20 minutes on this task.
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager.
In your letter
* describe the complaints that have been made
* say why the reception area is important
* suggest how the reception area could be improved
Write at least 150 words.
You do NOT need to write any addresses.
How many words? How long?
One Possible Solution: (Nothing is perfect! Please take this as an example only!)
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Dear Mr Reynold,
I am writing to you regarding the complaints about our reception area that we have received over the past few months, and to share my opinion about how to address them.
Many visitors stated their dissatisfaction with our reception area and most of the complaints were due to the fact that the place is overcrowded, they often have to wait for a long and there is no desk to fill in the forms. They also showed their concerns that only one receptionist cannot serve them promptly and that kills their valuable time.
Needless to say, the area where visitors arrive and wait is extremely important as it represents the image of our company and gives the first impression of the organization. Taking this into consideration, it is highly important to enlarge the reception area by annexing the room next to it. Moreover, it would be a good idea to equip the place with an additional sofa set and a desk for the visitors to use. Finally, hiring a second receptionist would be definitely worthwhile.
I am hoping that you would look into the recently lodged complaints and implement the suggested changes to better serve the visitors and keep our reputation intact.