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You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter
- introduce yourself
- explain the situation
- say what action you would like to company to take.
How many words? How long?
One Possible Solution: (Nothing is perfect! Please take this as an example only!)
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My name is Bang. I live near Epping station which is very close to your shop. A week ago, I went to your shop to purchase a brand new laptop computer which I would have to use for my new semester in the university. Sadly, after only a few days, it was broken. The screen has completely stopped working. Every time I turn on the computer, I can still hear the sound of the system running but there is no light coming up from the screen. I have been one of your loyal customers for many years. Every time when there are new computer models, I will come to your shop for getting the latest information about them. I sincerely request a prompt action from your side for fixing my computer. I can bring my computer to your shop this weekend before 11am. Alternatively, you can give me an appointment by ringing my phone number 04123456.
I look forward to your reply.